Return Conditions
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging. Products that do not meet these conditions will not be accepted for return.
2. Deadline to Request a Refund
You have 30 calendar days from the date of receipt of the product to request a return. If more than 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
3. Return Process
To initiate a return, please follow the steps below:
- Contact our customer service team via [contact email] providing your order number and the reason for the return.
- Once your request is approved, you will receive detailed instructions on how to ship your product back to us.
4. Refunds
Once we receive and verify the status of the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [number of days] business days.
5. Shipping Costs
Shipping costs for the return of the product will be the responsibility of the customer, unless the return is due to an error on our part (defective or incorrect product). Shipping costs are non-refundable.
6. Exceptions
Some types of products are not eligible for returns, such as perishable products, gift cards, and personal hygiene products. Please see the complete list of ineligible products on our website.
7. Changes
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at behap.global@gmail.com and we will provide you with the necessary instructions.
8. Contact
If you have any questions about our return policies, please feel free to contact us at behap.global@gmail.com.